There are two sections to this policy: eBooks and paperbacks.
eBooks
Where did you buy your book from? That will determine where you should complain to:
my website
My website (https://payhip.com/JaneBadgerBooks)
If you have problems with delivery of your download, contact Bookfunnel in the first instance and they will be able to help you. Here’s a link for their help page: https://getbookfunnel.com/.
If you have any other issues, use the contact form to tell me what’s wrong. Alternatively, you can write to me, email or telephone using the details on the contact page.
Amazon or Kobo
Contact them directly with your concerns.
Paperbacks
Amazon
Please contact Amazon directly to resolve any issues with paperbacks printed by and supplied by them.
Other Retailers
For example, Waterstones, The Great British Bookshop or W H Smith
Use the contact form to tell me what’s wrong. Alternatively, you can write to me, email or telephone using the details on the contact page.
Complaints policy
Once I receive your complaint, I will reply within 14 days with an acknowledgement
Within 7 days after that, I will contact you with the results of my investigation.